Kafkaesque administration, inconvenient business hours, unintelligible letters and the endless search for the department relevant to your case … we – the administration – are the subject of many caricatures, sometimes amusing or justified, other times quite unfair. These caricatures come with suffering for the civil servants, as well as the citizens.
Beyond caricatures, the efficiency of our public policies and the connection with the citizens is a real issue. Since 2009, the Regional Council of Champagne-Ardenne has committed to an experimental approach to questioning its methods. Today an important additional step was taken with the creation of a public service innovation LAB within the administration.
As a user-friendly workplace especially designed to foster creativity, the LAB is above all a way to work differently. Going back to the source of the problem, making WITH the users and not only FOR them, putting the solutions to the test before developing them…, mixing the teams to multiply points of view…
The LAB opens on Friday, 24th April and you’re invited to come and debate … How to make sure everyone is able to take part in the exchange? What language, what words do we use to understand each other and build together? Which interdisciplinary methods do work? … Welcome to the LAB !
!!!! Signing in is FREEbut required !!!!
INAUGURATION / PROGRAM
11:15 / Opening Remarks by Jean-Paul Bachy, President of the Regional Council of Champagne-Ardenne, Opening Speech by Marilyse Lebranchu, Minister in charge of Decentralization and the Civil Service Official presentation of the Report on Territorial Innovation by Akim Oural
11h30-13h / Are we making everything needed for people to get involved? From officialese and jargon to managing speaking-time, how do we allow ideas clash? Denis Muzet, media and politics sociologist (and observer of the impact of public discourse) and Armel le Coz, Co-founder and President of Open Democracy.
13h-14h / Lunch break
14h-15h / Two is company… Interdisciplinary teams and knowledge sharing, how does everyone find their place? Stéphane Vincent, General delegate of the 27th Region, and Denis Pellerin, Designer (User Studio)
15h-16h / …Three is a crowd? The Regions merger, is an opportunity to innovate, right? With Jean-Pierre Masseret, President of the Regional Council of Lorraine and Jean-Paul Bachy, President of the Regional Council of Champagne-Ardenne
16h / Closing speech by Jean-Paul Bachy, President of the Regional Council of Champagne-Ardenne